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Shipping Policy

ORDER & TRACKING

You will receive a Purchase Confirmation email confirming your Order # and purchase details when you place your order. You can cancel your order or make changes to your shipping information within 1 day of the purchase. Please note that orders may take less than 1 day to process, and you won't be able to cancel or change any info after it is processed. After this, your order will be processed. Your tracking information will be available within 1 business days after your purchase date.

DELIVERY TIME

Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times.

For customers worldwide, we offer our wholesale deals. For more details, you can leave your contact info and preference here: Wholesale program

We offer the following shipping options:

• For Priority Shipping: Orders will be delivered between 3-5 business days
• For Express Shipping: Orders will be delivered within 4-7 business days
• For Standard Shipping: Orders wills be delivered within 12-20 business days

Once your order has been shipped, we will send you another Shipping Update email with your tracking number. To track your package, simply click on the link provided. Tracking numbers can take 1-2 days to properly update. Several days may pass between package scans. We assure you that this is normal and will not affect your expected delivery date.

WRONG ADDRESS DISCLAIMER

It is the responsibility of the buyer to make sure that they enter their address correctly and completely. We cannot guarantee address changes due to strict shipping schedules. Please double-check the address when you place an order, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.

- If your order is already processed or has already been shipped, we cannot change the address.

- If the order arrives at the customer’s shipping address and:

• The customer fails to collect the package as soon as it is delivered or,
• The customer refuses to accept the package or,
• Many attempts have been made by the carrier to deliver the package or,
• According to the tracking information, the package was delivered to the shipping address that the customers provided,

Thu Lash Factory reserves the right to abandon the package(s) and will not be responsible for any refund or replacement in this case.

For any additional questions, contact us at thulashfactory@gmail.com